Refund Policy

Last updated:

This Refund Policy applies to all users of SurveyZone ("we", "our", "us"). By accessing or using our website, mobile applications, or services, you agree to the terms described below.

1. Nature of Our Services

SurveyZone provides digital services and virtual rewards, including surveys, offers, and point-based redemptions. Due to the digital and on-demand nature of these services, most transactions are non-refundable.

2. No Automatic Refunds

All purchases, subscriptions, and redemptions made through SurveyZone are final. We do not offer automatic refunds, including but not limited to:

• Change of mind
• Accidental purchases
• Failure to use earned rewards
• Failure to cancel a subscription on time (if applicable)

3. Eligible Refund Exceptions

Refunds may be considered only under the following circumstances:

• You were charged incorrectly due to a system error
• A technical issue on our side prevented service delivery
• An unauthorized or fraudulent transaction is confirmed

All refund decisions are made at the sole discretion of SurveyZone.

4. Refund Request Window

Refund requests must be submitted within 14 days of the transaction date. Requests submitted after this period will not be reviewed.

5. Refund Processing

Approved refunds will be processed back to the original payment method via Stripe. Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

6. Chargebacks

We encourage users to contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension or termination.

7. Contact Information

For refund requests or questions regarding this policy, please contact us at:

Email: support@surveyzone.com

8. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will take effect immediately once posted on this page.